RETURNABLE MERCHANDISE 

 

When accompanied by the original or gift receipt and in its original packaging regularly priced merchandise can be refunded within 10 days of receiving. Return shipping fees will apply. Delivery fees are non-refundable. Clearance items are non-returnable. Maison on Maple  reserves the right to decline returns or exchanges of items that are not in as-new condition due to damage or misuse by the customer. Maison on Maple also reserves the right to decline returns or exchanges not made within the 10-day period.

If an item arrives with a manufacturing defect or damage caused in transit, contact Customer Service immediately at help@maisononmaple.com. We will ask for photos to determine the best course of action. All claims must be made within 10 days of delivery. Any claims made after 10 days will not be accepted. Maison on Maple reserves the right to decline returns or exchanges of items that are not in as-new condition due to damage or misuse by the customer. Maison on Maple also reserves the right to decline returns or exchanges not made within the 10-day period.

For further information on our return policy, please contact Customer service at help@maisononmaple.com to speak to one of our Team Members during business hours. Our business hours are Monday through Friday 9:30AM-4:30PM EST.

If an item arrives with a manufacturing defect or damage caused in transit, contact Customer Service immediately at help@maisononmaple.com. We will ask for photos to determine the best course of action. All claims must be made within 10 days of delivery. Any claims made after 10 days will not be accepted. Maison on Maple reserves the right to decline returns or exchanges of items that are not in as-new condition due to damage or misuse by the customer. Maison on Maple also reserves the right to decline returns or exchanges not made within the 10-day period.

For further information on our return policy, please contact Customer service at help@maisononmaple.com to speak to one of our Team Members during business hours. Our business hours are Monday through Friday 9:30AM-4:30PM EST.

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Imperfect Sales and Clearance Merchandise

We cannot accept returns on any Imperfect sales or Clearance Merchandise. All sales are final on Imperfect Sales or Clearance Merchandise.

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Custom Orders

Custom Home Decor or Gift Orders are manufactured especially for you, which is why we do not accept cancellations, exchanges, or returns. Vendor ship times vary, we have only provided you with an estimated ship time.

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Problem? Let us help.

In the unlikely event your item arrives either damaged or defective, please contact customer service immediately at help@maisononmaple.com. To help resolve your issue, we will ask for photos or videos to determine the best course of action (e.g. replacement, exchange, or refunds). All claims must be made within 10 days of delivery. Any claims made after 10 days will not be accepted. 

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Important Disclaimers 

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Delivery Issues

Once a package leaves our warehouse, we are no longer responsible for lost or stolen packages.

If your package shows delivered, but you have not received it please reach out Canada Post.  Due to privacy concerns, Maison on Maple cannot reach out to Canada Post on behalf of the customer. Canada Post will allow you to file a claim.

If you live in an area with a high risk of package theft, please reach out to us when you place your order to request a "signature required" delivery.

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International Deliveries

International orders are not available at this time!

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Arrival Dates

Maison on Maple does its best to assure merchandise arrives within the quoted delivery time frame. If an unforeseen delay occurs,we will do our best to notify you in advance, however we do not provide monetary compensation for late delivery.

 

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Color & Finish

Due to the uniqueness and raw material used in some of our products, the color, finish and dye lot may vary on each item. Also, due to the nature of how products are crafted, the uniqueness of each item varies from piece to piece. In addition, exposure to light and temperature changes can affect the condition of your merchandise over time.

 

How to Make a Return

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1. If you would like to make a return, please reach out to Maison on Maple Customer Service at help@maisononmaple.com to verify return eligibility before sending pieces back.

2. If you wish to make a return, please indicate the following: reason for return, order number, and product description.

3. Please note that a restocking fee of 15% of the order total will be applied on all returns

4. Pack and seal your return securely in the original package if possible. Include the original packing slip with the indicated information above.

5. Eligible returns will receive a refund.  

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Refunds

Refunds will be processed when the item has been received in our office. Upon return, your item will be inspected.If eligible, credits will be issued for the purchase price. Please allow up to 14 days for your credit to process.

 

Non- Refundable Items

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• Imperfect Items 

• Clearance Items

• Custom Orders

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Credits to your Credit Card

Credit Card and PayPal refunds will only be credited to the credit card or account used on the original purchase.It will take up to 14 days from the date Maison on Maple  has received your return for your account to be credited.